Installation

Current for EasyChat 1.18.1+

What you need

The EasyChat package for your platform: download it for free from easychat24.ru in the “Download EasyChat for free” section.
Administrator access to the website.
Access to scheduled tasks in your hosting panel, or help from hosting support.
Database access if the installation is performed manually.
The website domain where chat will run.
Access to the EasyChat customer cabinet is needed after payment for the license, domain, receipt and repeat downloads.

Packages are downloaded from easychat24.ru as regular files. If a temporary download error appears, try again in a few minutes: the chat and trial limit are not affected.

After the download starts, the website may show an optional EasyChat ID and a short code. Neither is required for the file. If you keep the code, enter it under Code from the download page during first launch. See Download and EasyChat ID for the full flow.

EasyChat installation flow — The main EasyChat setup path: preparation, platform choice, admin panel, widget and Android checks. Open full-size image

Open cabinet

Prepare access
Choose platform
Install EasyChat
Set up cron
Check widget
Connect Android

Choose installation scenario

Use this path if the website runs on OpenCart, Bitrix, WordPress or Webasyst.

Open platform installation.
Choose your CMS.
Download the package made for this platform.
Follow the selected guide.
After installation, check the widget on a public website page.

Before you start

Make sure the website opens through a secure https:// address.
Back up website files and the database.
Download the current EasyChat package from the easychat24.ru landing page.
Check that the hosting supports the required PHP and MySQL versions.
Prepare the administrator login and password for setup.

Do not share passwords, tokens, external service keys or full database connection settings in support requests.

Main steps

Upload EasyChat files to the website.
Open the installation page.
Enter database connection settings.
Create the administrator account.
Optionally enter the short code from the download page.
Open the EasyChat admin panel and make sure the widget can be enabled.

If installation does not finish

Check EasyChat folder permissions, database connection settings and whether all files were uploaded. If the website uses cache or template compilation, clear the cache and open the installation page again.

Set up the main cron — required

After your first sign-in, open Settings → Scheduler (Cron). Follow the step-by-step instructions to schedule a run every minute, then select Verify scheduler. Continue once the background task check passes.

This step also applies to CMS installations: their scheduler must run regularly, even when nobody visits the website. A working widget or the first VK message does not replace the cron check.

Installation check

Open the website as a regular visitor.
Make sure the chat button is visible.
Send a test message from the widget.
Open the admin panel and check that the message appears in conversations.
Reply from the admin panel and make sure the visitor sees the reply.

Installation checklist

The website opens over https://. The EasyChat package matches the selected platform. A backup was created before installation. The EasyChat admin panel opens without errors. The main cron runs every minute and the background task check passes. The widget is visible on a public website page. The test message appears in the admin panel.

Next step

Open platform installation and check the details for your CMS.