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Integrations

Connect messengers and marketplaces so every request appears in one EasyChat conversation list. Operators reply from EasyChat, and customers receive the answer in the channel where they wrote.

EasyChat uses the official channel marks on its website and connection screens. Full colour makes an active channel easy to recognise, while the neutral state keeps attention on the current choice. For example, Youla uses its current four-point gradient mark instead of a generic circular icon. These images are hosted by EasyChat and do not require a third-party CDN request.

Greeting users when they start a bot

Open Integrations → Parameters and diagnostics → Conversation start to prepare one greeting for MAX Bot, Telegram, and VK. Optional channel-specific text can override the common greeting. EasyChat sends the saved text without calling an AI provider, so this works without an AI key.

If you do not want an automatic greeting, enable the operator notification. EasyChat will report that the user started the bot and can now be contacted. The technical start command is not shown as a customer question and does not consume AI tokens.

Email
Connect secure IMAP and SMTP and reply to customers from EasyChat.
Bitrix24 CRM
Create leads or deals from new conversations without duplicates.
amoCRM
Create deals with a contact and conversation history without manual copy-paste.
RetailCRM
Create one customer per conversation and an order when needed.
MoySklad
Show recent customer orders and items next to the conversation.
Delivery
Show verified CDEK, Russian Post, Yandex Delivery and ApiShip statuses next to the order.
Personal WhatsApp
Pair a linked device, verify dedicated cron and test the first direct conversation.
MAX
Connect an official MAX bot for messages, images and documents in the shared queue.
Telegram
Create a bot, paste the key and check the first message.
Wildberries
Connect buyer chats, questions, reviews and returns with explicit permissions and product context.
Ozon
Connect Seller API, notifications and fallback request reconciliation.
Yandex Market
Connect Partner API for chats, questions, reviews, callbacks and required reconciliation.
Avito
Connect an Avito profile, reply to buyers and use listing details.
Youla
Connect Youla, then check the first conversation and listing card.
VK
Connect community messages and reply to customers from EasyChat.
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