MAX Bot
EasyChat connects to MAX through an organisation’s official bot. You need the bot token for setup. Treat it like a password and keep it out of screenshots and public instructions.
Personal MAX accounts are not connected; only the official MAX bot is supported.
Connect The Bot
- Open Settings → Messengers → MAX.
- Enable MAX Bot.
- Paste the token and save the settings.
- Select Check and connect.
- Wait for the connected webhook status.
Send a test message to the bot after the check. A new conversation marked MAX Bot should appear in EasyChat.
If Messages Do Not Arrive
- confirm that the channel is enabled and the token has not been revoked;
- run the connection check again in the MAX settings;
- verify that the site is available over HTTPS;
- make sure another service has not replaced the webhook.
Do not include the token or conversation content in a support request. The failure time, site address and the safe EasyChat error message are enough for initial diagnostics.
Opening the bot
After checking the connection, select the bot’s name to open its public MAX
chat. The link uses https://max.ru/bot_name, without /u/. Select Start
in MAX and send a test message. Check that it appears in EasyChat, then reply
from the conversation.
A connected webhook confirms that event delivery is configured. Exchanging a message in both directions also verifies the conversation itself.