Connect Youla
EasyChat receives Youla messages into the shared conversation list. The operator replies from EasyChat, and the buyer receives the answer in Youla.
What To Prepare
- Access to Youla partner connection.
- Youla Bearer token for Partner API.
- A public EasyChat website over HTTPS.
- EasyChat administrator access.
Treat the Bearer token like a password and do not include it in screenshots or
chats. EasyChat accepts the token with or without the Bearer prefix,
normalizes it and automatically sends a safe token-only request to check
Partner API access without manually entering a Seller/User ID.
Connect Youla In EasyChat
Open EasyChat → Integrations → Youla.
- Paste the Youla Bearer token.
- Wait for the check.
- Copy the prepared message for Youla from the connection card.
- Send this message to your Youla manager or add the connection address in the Youla cabinet if that setting is available.
The connection address must include the full provider=youla parameter. The
id parameter is an internal channel security identifier: it helps EasyChat
match an incoming event to the correct connection and is not your Youla token.
Unlike some other channels, the Youla connection address often has to be added on the Youla side manually. This is expected.
Check The First Conversation
- After Youla-side setup, send a test CloudEvents event or a test buyer message.
- Open EasyChat.
- Check that a conversation with the Youla source appears.
- Reply from EasyChat.
- Make sure the buyer receives the reply in Youla.
Listing Card
When Youla sends listing details, EasyChat shows the title, price, link and image in the conversation. This helps the operator reply without opening extra tabs.
If the buyer name is temporarily unavailable, EasyChat shows a safe label such as Youla buyer. The conversation still works.
Attachments And Links
The operator can reply with text and send images. PDF, DOC, DOCX, ODT,
ODS and ODP documents use a temporary protected EasyChat link that opens in
a new window.
AI Suggestions
When the AI assistant is enabled, EasyChat uses listing details and conversation text for operator suggestions. The operator always reviews the suggestion before sending it to the customer.
Common Situations
- The key check fails. Copy the key again and make sure it has access to the required Youla cabinet.
- Messages do not appear. Check that the connection address was sent to Youla and the EasyChat website is available over HTTPS.
- The buyer name is missing. Wait for the next message or ask Youla whether buyer profile details are sent for your access level.
- AI does not know listing details. Open the conversation later: listing details may appear after refresh.
Quick Checklist
- The Youla key is added to EasyChat.
- The prepared connection message was sent to Youla.
- A test message appeared in EasyChat.
- The operator sent a test reply.
- The conversation shows a listing card or a clear label.