Operator sign-in: browser, iPhone and Android

Operators can work in EasyChat from a computer, iPhone or iPad directly in a browser. Android also has a dedicated app with notifications.

There is currently no separate desktop application for Windows, macOS or Linux. On a computer, operators use the EasyChat web admin panel in a browser.

1. Create a separate operator
2. Choose browser or Android
3. Share the URL and login or a QR code
4. Verify the first conversation

How An Operator Signs In: The Short Answer

The administrator gives the operator:

1. the address of your installed EasyChat, for example https://shop.example/easychat/;
2. the operator’s separate username;
3. the password created for that operator.

This is not the buyer cabinet at easychat24.ru/cabinet and not the administration URL of OpenCart, WordPress, Webasyst or 1C-Bitrix.

When someone calls the installation address an “endpoint”, they mean the root address of EasyChat on your website, not a technical API endpoint.

1. Create A Separate Operator

1. Sign in to EasyChat as an administrator. When EasyChat is installed as a CMS module, open it from your CMS menu.
2. Open Operators.
3. Add a new operator.
4. Enter:
   • a unique login username the employee will recognize;
   • the display name customers will see;
   • a separate strong password;
   • the required permissions and Active status.
5. Save the operator.

Do not use one shared login for the entire team. Separate accounts let you disable one employee without interrupting everyone else and make it clear who answered a customer.

2. Find The Correct EasyChat Address

The safest method is to open EasyChat and look at the browser address bar.

If it shows:

https://shop.example/easychat/index.php?route=operator

give the operator the base part:

https://shop.example/easychat/

Keep https://, the domain and the installation folder. Remove only index.php?.... If EasyChat is installed in a different folder, use that exact address instead of guessing /easychat/.

3. Choose A Sign-In Method

Your Avatar And Password

After signing in, open the profile menu in the EasyChat header and choose My profile. An operator can:

• add or remove their own avatar;
• change their password after confirming the current one.

The administrator still controls the name, username, role and permissions. After a password change, EasyChat signs this operator out on other devices while keeping the current session open. Use a unique password with at least 15 characters.

4. Share Access Safely

• The installation link and username can be sent through the team’s normal work channel.
• Send the password separately or provide it in person.
• Do not post a password, QR code or administrator access in a group chat.
• Never give an operator the buyer’s EasyChat ID, cabinet password or recovery codes.
• When an employee leaves, disable their account and revoke connected phones.

Ready-To-Send Message

Copy this template, replace the example with your installation address and share the password separately:

Your EasyChat access:

Address: https://shop.example/easychat/
Username: your_username
I will send the password separately.

You do not need an EasyChat ID or website admin access.

If Sign-In Does Not Work

Access Checklist

Next Step

Send a test message through the website widget and ask the operator to open and reply to it. This checks access, permissions, conversations and reply delivery in one short flow.