Webasyst

Use this page for Webasyst and Shop-Script websites. EasyChat is installed as a plugin or package from the easychat24.ru landing page and adds chat to the storefront.

Before Installation

• Download the EasyChat Webasyst package from the easychat24.ru landing page or install it from Webasyst Store.
• Create a website backup.
• Log in to Webasyst as an administrator.
• Prepare a public page where you will check the widget.

If you install the Webasyst Store version, follow the store instructions. If the package came directly from easychat24.ru, follow this guide.

For marketplace review, upload the complete package labelled Webasyst Store. Do not unpack or repackage it: the archive is already built for the Webasyst uploader constraints.

Installation

1. Install the package using the standard Webasyst method.
2. Open EasyChat settings in Shop-Script.
3. Make sure the screen shows successful installation.
4. Click the button that opens the EasyChat admin panel.

During a normal installation, EasyChat does not ask you to enter database settings manually. The plugin uses the settings from Webasyst.

First Login

EasyChat opens from the plugin settings without asking for a separate password. The button works only for an authenticated user with Shop-Script settings rights, verifies the Webasyst security token, and creates a one-time sign-in valid for 10 minutes. The initial password is not stored in Webasyst settings or placed in the address bar. If EasyChat asks you to set your own permanent password, do it right away.

On the first entry from Webasyst, EasyChat shows a short optional-services screen for the mobile app, notifications, AI assistant and update news. You can configure all of them later.

Website Widget

Open a public store page and check that:

• the chat button is visible on the storefront;
• the chat window opens;
• a test message appears in EasyChat;
• the operator reply is visible to the visitor.

If the button is missing, check that the widget is enabled in EasyChat and clear Webasyst, theme and browser cache.

Background Tasks

EasyChat needs regular background tasks for notifications, integrations and AI. Open the scheduler block in EasyChat settings and use the command shown by your installation.

Add it to the hosting panel about once a minute. Do not copy a command from someone else’s guide: every website has its own path.

After Updating

Create a backup before updating. Then install the new package over the current version and open EasyChat from Webasyst settings.

Check that:

• the EasyChat admin panel opens;
• conversations are still there;
• the widget works on the storefront;
• background tasks continue to run.

Common Situations

• EasyChat does not open from Webasyst or shows the login form again. Do not guess the initial password or reuse a direct link from an old tab. Return to plugin settings and click Open EasyChat again; the protected POST creates a new one-time sign-in. If it keeps failing, verify Shop-Script settings rights, update the complete EasyChat package, and clear Webasyst cache and PHP OPcache.
• The widget is not visible. Enable the widget in EasyChat and clear site cache.
• Messages do not arrive immediately. Check the scheduler on the hosting panel.
• An error appears after updating. Do not delete files manually. Send support an error screenshot without passwords or private messages.

Quick Checklist

• EasyChat is installed in Webasyst.
• The EasyChat admin panel opens from plugin settings.
• Sign-in did not require an unknown generated password.
• A personal permanent password is set if EasyChat offered that option.
• The widget is visible on the storefront.
• A test conversation was created and answered.
• The scheduler is added on the hosting panel.

Updates

Use the native Webasyst Installer. EasyChat Update Center shows the available version and prepares a verified package without bypassing Shop-Script lifecycle rules. Read about update checks.