EasyChat 1.10.0

What changed

• The inbox now has four clear queues: Unassigned → Mine → All → Archive. EasyChat starts with Unassigned, keeping new requests separate from ongoing work.
• The first human reply assigns the conversation to that operator. When somebody covers for a colleague, EasyChat adds a second assignee without removing the original one.
• The customer card shows every assignee. An operator can take or leave a conversation; an administrator can add or remove any active team member.
• An operator filter makes it easy to review one person’s active or archived work without adding choices to the main intake queue.
• A disabled team member remains in history but receives no notifications. Conversations without another active assignee return to Unassigned.
• A live customer message reopens an archived conversation for its assignees or the shared queue. Quiet history imports and service events leave it archived.
• Android uses the same queues and assignees, while archive transitions stay consistent with the phone’s local list.
• Notifications for assigned work go only to active assignees. Unassigned work notifies the active team, excluding disabled devices.

Who should read this

Teams with two or more operators, administrators handling a large inbox, and teams that split daily work between the web admin and Android.

What to check after update