EasyChat 1.10.4

Current for EasyChat 1.18.1+

What changed

Administrators can separately allow an operator to assign and remove teammates. Without this permission, the operator can still take or leave a conversation personally.
The customer card now offers a clear active-operator picker. Larger teams get name search, while progress and errors stay next to the action.
An assigned teammate receives a focused browser and Android notification. It opens the correct conversation without exposing the customer name or conversation text.
Android offers the same assignee controls and refreshes the card silently after an operator is removed.

Who should read this

Teams where a supervisor or experienced operator distributes conversations and needs to hand work to the right teammate quickly.

What to check after update

After updating

Open Operators and grant “Assign other operators” to one employee. Open a customer card and assign an active teammate. Confirm that the teammate receives a notification that opens the right conversation. Revoke the permission and confirm that teammate actions disappear while “Take conversation” remains available.

Last updated on July 30, 2026

EasyChat 1.11.1 EasyChat 1.10.0