Ask EasyChat

Ask EasyChat is a compact help panel inside the admin area. It searches the current official documentation and considers the open section, EasyChat version and installation type. The page underneath is not reloaded, so unfinished form data stays in place.

A short follow-up keeps the obvious conversation intent. For example, after a 1C-Bitrix price question, “and for Webasyst?” asks for the Webasyst price. An explicit new question such as “is there a Webasyst module?” is handled as platform availability instead and links to the verified Webasyst guide.

On official EasyChat installations, a protected fallback route is selected automatically when the primary help path is temporarily unavailable. The administrator does not need to change the service URL or relax TLS checks. This also works on shared Apache/FastCGI hosting without manual PHP variables.

The entry is enabled in the current EasyChat release. An administrator can turn it off in settings, while the server owner retains an emergency kill switch that does not require a module update. When disabled, the admin area works as usual and sends no help requests to external services.

Ask A Question

Use your own words, for example: “How do I disable AI auto-replies in the plugin?” You do not need to choose a channel or open settings first: the assistant looks up the feature you asked about.

1. Select ‘Ask EasyChat’ near the bottom of the menu
2. Briefly describe what you want to configure or what is not working
3. Expand ‘Sources’ to open the exact guide section

The answer reads like a regular guide without technical labels or repeated links. Verified documentation sections appear once below it as a clear numbered list. Internal source identifiers are not included in the answer text and are also hidden from previously saved messages in the web interface, widget and Android app.

Use New in the panel header to clear the current conversation and start a new question. The adjacent close button dismisses help without reloading the open page.

If the documentation is not specific enough, the assistant asks one focused question only about the missing detail, such as the channel or action. It must not guess commands, settings or versions. Telegram and MAX actions appear only when the case needs private logs, licensing, payment or a specialist looking at a particular installation. Ordinary questions about creating a channel API key or filling in its settings stay self-service. Mentioning a key does not trigger a handoff; that happens only when the user asks to reveal an actual secret or inspect private installation data.

Check This Installation

This block is absent during the normal question flow. The compact Check this installation action appears only when the assistant needs another detail, offers a specialist, or you mark an answer as not helpful. Before the check, EasyChat shows the data categories that will be sent. They include the EasyChat version, CMS type, current section and safe status codes. Customer conversations, passwords, API keys, contacts and raw logs are not sent. When EasyChat can determine the CMS version from a trusted runtime contract, that version is included to select the correct instructions.

If help does not have an EasyTokens connection yet, an administrator can claim the available gift in one action. EasyChat then continues the original question without changing the store’s selected AI provider.

The small rating below an answer improves support quality. Selecting “not helpful” immediately reveals the appropriate support channel.